My bank isn't listed or won't connect

If you can't find your bank

• Try the bank's full legal name, or its website address.
• Small credit unions sometimes appear under their processor's name. Search your city or state.

If the connection fails

• Wrong credentials: sign in to your bank's website directly first to confirm your password works.
• Two-step verification loops: wait a minute and try again. Some banks send codes slowly.
• "Institution unavailable": the bank's connection is temporarily down. These usually recover within a few hours.

Still stuck?

You can still bring the transactions in:

• Import a CSV downloaded from your bank's website.

If none of that works, contact support from Settings → Help & support and tell us the bank's name.